Design System & Employee Experience Improvement for LG Energy Solution
Apr 2023 - Mar 2024
Summary
Over a 12-month project for LG Energy Solution, I led the UX/UI design, focusing on building an empowered
design system and enhancing employee experiences. This initiative aimed to unify fragmented workflows,
improve usability, and support seamless task management across departments. I developed design solutions
that addressed the needs of end-users while aligning with organizational goals.
Key achievements included the creation of a unified design system, an optimized user interface, and
task-oriented menu restructuring, ultimately driving efficiency and user satisfaction.
My Role
UX Strategy
Design System
UX/UI Design
Team
UXUI Designer : 2-3
Publisher : 1-2
Developers : 10
Context
This project started as a 3-month effort to create a design system for manufacturing systems. The client
was highly satisfied with the deliverables and recognized the importance of UX/UI across LG Energy Solution.
As a result, the project expanded to improving EnPortal, the Employee Portal used by over
10,000
employees.
Over 12 months, I participated in all phases and contributed to enhancing the employee experience through
various UX/UI tasks.
Design System Foundation
Standardized UI/UX by defining screen patterns and developing cohesive design assets
and templates.
12 weeks
Redefine UX for EnPortal
Developed a user-centric concept for EnPortal’s home, introducing AI-driven
conversational UX to streamline access to 120 systems via a single input field.
12 weeks
UX/UI Optimization
Enhanced and optimized UX/UI of EnPortal overall, improving workflows and user
experience across key systems for over 10,000 users.
24 weeks
Phase 1
Design System Foundation
12 weeks
Challenge & Approach
The existing 20 manufacturing PI systems had inconsistent UI patterns and lacked key UX
elements like
accessibility and intuitive navigation, negatively impacting employee efficiency.
What We Did
Analyzed usability issues using six major criteria and identified key areas for improvement.
Unified foundational design standards were established, including button layouts, labeling rules, and
navigation patterns.
Outcome
Delivered 21 units and 11 combinations for UI/UX standards and 1,200+ reusable assets to
ensure consistency and scalability across systems. This resulted in improved workflows, seamless
navigation, and enhanced employee satisfaction.
Phase 2
Redefine UX for EnPortal
12 weeks
Co-Creation Workshop
Through a Co-Creation Workshop with LG Energy Solution's junior employees, we developed
various service
ideas to improve the EnPortal employee portal.
The outcomes of this workshop were used to redefine
EnPortal in Phase 2 and key systems improvement in Phase 3.
Insights
Through stakeholder interviews and a Co-Creation Workshop, we extracted insights and
proposed several new portal UX concepts.
Zero Depth UX
Immediate task processing with seamless interactions.
Personalized Work-Life Hub
A unified dashboard tailored for your tasks and updates.
Care UX
Intuitive, user-first design for effortless navigation and accessibility.
Smart Search
Context-aware search for faster, more accurate results.
Challenge & Approach
EnPortal was already operational, and the client repeatedly expressed concerns about how
impactful the proposed main design would truly be. To address this challenge, we redefined problem to
solve.
How might we transform the EnPortal main into a true 'home'
where employees turn to whenever they have questions at work?
Instead of simply maintaining the existing layout, we decided to take a bolder approach.
The main page needed to be more than just a gateway to other systems — it had to become the center of
curiosity and engagement, a place where employees could always find answers or complete tasks without
hesitation. So, we pursed a conversational AI with single input field UI for the main page.
Outcome
The client selected the new conversational AI UX concept with satisfaction. To ensure smooth
operation,
we proposed running both Classic Mode and New Mode, applying Classic Mode in Phase 3 and scheduling New
Mode for future implementation.
Phase 3
UX/UI Optimization
24 weeks
Challenge & Approach
In Phase 3, we addressed feedback on inconsistencies and inefficiencies in the existing UX/UI. With
limited resources, we prioritized key systems like Approval, System Map, Expert Search, and EnMobile for
improvement, focusing on aligning design system and UX/UI standards with operational requirements.
What We Did
Conducted a comprehensive UX/UI optimization process to enhance consistency and usability across all
touchpoints.
Collaborated with system owners and developers to align priorities despite varying requirements.
Addressed localization challenges in multilingual environments (e.g., Polish, Chinese, English) for a
seamless user experience.
Applied a scalable design system to ensure flexibility and sustainability across systems.
Outcome
Our efforts resulted in a refined design system and significant usability improvements, earning high
satisfaction from the client and end-users, as reflected in positive feedback on the company intranet.
